A leading mobile service provider was facing challenges in delivering consistent customer support, resulting in a low Net Promoter Score (NPS) of 29. Prolonged resolution times and fragmented customer experiences were affecting customer loyalty and brand perception. A structured
Avenue Supermarts Ltd. (DMart), one of India’s leading retail and warehousing companies, operates with high standards for associate onboarding and statutory compliance. Their operational model demands strict adherence to Service Level Agreements (SLAs), including: However, during
Our client, a leading Lift Manufacturing in India, was struggling with no internal hiring capabilities or support, either from their core team or from their existing outsourced partner for the South region. They were
An online pharma retailer was struggling with operational inefficiencies that directly impacted customer experience and revenue. High order errors, delayed prescription verifications, long wait times, and frequent delivery issues eroded customer trust, leading to a decline in repeat
A leading logistics provider was facing a steady decline in Customer Satisfaction (CSAT) scores, dropping to 65. Delivery failures, long wait times, and inconsistent agent communication led to customer frustration, multiple follow-up calls, and an overall poor service
Bangalore, 13th September 2024-Fornax Corporate Services, a digital-first Business Services Group, announced the acquisition of a majority stake in BPO Convergence Pvt. Ltd. (BPOC), a renowned BPM services company specialising
Bangalore, 10th Oct 2023-Fornax Corporate Services Private Limited, a leading player in business services in India, is pleased to announce its successful 100% acquisition of Objectwin Technology India Private Limited (OTIPL).
Bangalore 12th April 2023. Fornax Consulting, Bangalore-headquartered business services company
Bangalore, India, 23rd Jan 2025- Fornax Corporate Services, a leading
Fornax Consulting, a digitally-driven Business Services Company, announced the acquisition of a majority stake in Ivangel Sales & Services Ltd.
Fornax Consulting, Bangalore-headquartered business services company announced the acquisition of majority stake in UNH Management Services Pvt. Ltd.
Fornax Corporate Services Private Limited, a leading player in the Business Services in India, is pleased to announce its successful 100% acquisition of Objectwin Technology India Private Limited (OTIPL).
Fornax Corporate Services (Fornax) is excited to announce the successful acquisition of Healthcare RCM Business Segment of Exterprise a provider of a comprehensive range of RCM services
Fornax Corporate Services, a digital-first Business Services Group, announced the acquisition of a majority stake in BPO Convergence Pvt. Ltd. (BPOC), a renowned BPM services company specialising
Fornax Corporate Services, a leading business services group, today announced the 100% acquisition of Oremus Corporate Services, a fast-growing tech-first Finance and accounting (F&A) transformation