Bangalore, 13th September 2024-Fornax Corporate Services, a digital-first Business Services Group, announced the acquisition of a majority stake in BPO Convergence Pvt. Ltd. (BPOC), a renowned BPM services company specialising in Customer Experience Management. This strategic acquisition signifies Fornax’s entry into the domestic BPM market as a comprehensive service provider with strong capabilities in customer experience management.
BPOC was founded in 2005 by industry experts Mr Soubhagya Ranjan Pati and Mr Pratap Chandra Mishra. The company has built a strong reputation for providing high-quality customer experience management service offerings. With 8 delivery centres and over 3000 skilled resources across 7 cities in India, BPOC offers services to clients across various industry domains.
Subrata Nag, Founder & CEO of Fornax Corporate Services, commented on the transaction: “This acquisition represents a significant milestone in Fornax’s journey toward becoming a full-spectrum BPM services provider. We are excited to welcome the management and employees of BPOC into the Fornax family, and we look forward to working together to create new opportunities for growth and innovation.”
Mr. Soubhagya Ranjan Pati, Co-Founder of BPOC, expressed his enthusiasm for the partnership: “We are thrilled to join forces with Fornax Corporate Services. This partnership will allow BPOC to scale its operations, and with Fornax’s established infrastructure and expertise, we can provide an even greater value proposition to our clients. We look forward to a successful collaboration that benefits our employees and customers.”
Fornax’s acquisition of BPOC reinforces its commitment to expanding its presence in the domestic BPM market. With the combined strengths of both organisations, Fornax will continue to deliver cutting-edge solutions, including enhanced customer experience management services. Supported by its expertise in manpower staffing, IT consulting, HR services, and revenue cycle management, Fornax is poised to lead the way in providing end-to-end business services.
